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Currency
MODIFICATION AND CANCELLATION
After your order has been placed, you have 12 hours to contact our customer support team at Support@onegamPOD.com to request order modifications (including size changing, design modification, change of address) or cancellation. We will charge an extra fee for cases of correcting order information. Our system works automatically, within 12 hours the order will be automatically sent to the production department. To ensure the stable operation of the system, we will not support to modify order information after this time. And within 24 hours since our support team contact about order modifications, if you don't answer, the system will process automatically.
RETURN POLICY
We accept the return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a replacement. Because our products are custom printed and unique to each campaign, all Print on Demand products cannot be returned. They will only qualify for replace or refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.
We DO NOT ACCEPT RETURN FOR THE SITUATIONS:
We ACCEPT RETURN FOR THE SITUATIONS:
For other situations that cause you to be dissatisfied with our products, please contact us immediately so that we can evaluate the problem and deal with it correctly.
SHIPPING FEE
If the return is caused by the consumer, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
REFUND (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
REFUND PROCESSING (if applicable):
Please contact our Customer Support Teams at Support@onegamPOD.com with full evidence, we will strive the best to make it right. As soon as evidence verified by us, Reshipment & Refund can be arranged within 7 days.
The refund will go back to your account in 5-10 business days, depending on your bank’s progress.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Support@onegamPOD.com.
NOTE: If your order meets the return policy, please contact us at Support@onegamPOD.com to request return address.
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